5play Privacy Policy

When you register an account with 5play, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full legal name, date of birth, residential address, email address, and mobile number. During the identity verification process, we may also request a copy of a government-issued ID such as a Philippine passport, driver's licence, or SSS card. When you make deposits or request withdrawals, we collect payment-related information including your GCash number, Maya account details, or bank account information as applicable. We also automatically collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. All information collected is limited to what is strictly necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required by Philippine gaming regulations.

The personal data we collect is used primarily to operate your account, process transactions, and deliver the sports betting and gaming services you have signed up for on 5play. We use your identity information to comply with Philippine anti-money laundering regulations and to verify that you meet the minimum age requirement of 21 years. Payment data is used solely to process deposits and withdrawals to and from your registered payment methods, and is never stored beyond what is required for transaction records. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and ensure that the platform remains secure for all Filipino players. We may also use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. We do not use your personal data for automated decision-making that produces legal effects, and we do not build marketing profiles or sell your data to advertisers under any circumstances.

5play does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and in accordance with applicable Philippine law. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. If 5play undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with other gaming platforms, marketing networks, or data brokers. Any third party that receives your data from us is prohibited from using it for any purpose other than the specific service they provide to 5play on your behalf.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine financial and gaming regulations, which typically mandate a minimum retention period of five years for transaction records. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. All personal data held by 5play is stored on encrypted servers with access restricted to authorised personnel only, and all data transmitted between your device and our platform is protected using industry-standard TLS encryption. We conduct regular security audits and vulnerability assessments to ensure that our data protection measures remain effective against evolving threats. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. You are also encouraged to protect your own account by using a strong, unique password and enabling any additional security features available in your account settings.

As a Filipino player, you have a number of rights over the personal data that 5play holds about you, in accordance with the Data Privacy Act of 2012 and its implementing rules. You have the right to request access to a copy of the personal data we hold about you, and we will provide this within a reasonable timeframe upon receipt of a verified request. You may also request that we correct any inaccurate or incomplete information in your account records, and we will action such requests promptly. If you wish to have your personal data deleted, you may submit a deletion request, subject to our legal obligations to retain certain records for regulatory compliance purposes. You have the right to object to the processing of your data for purposes beyond those strictly necessary for your account, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a description of your request. We will acknowledge your request within five business days and aim to resolve it fully within thirty days.

5play uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how players interact with different parts of the site. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in or place bets. Analytical cookies help us understand which features are most used and where improvements can be made, and these are processed in aggregate form without identifying you personally. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you. By continuing to use 5play after being informed of our cookie practices, you consent to the use of cookies as described in this section.